As Spa Supervisor at Nagomi Spa, I oversaw daily operations to ensure a smooth and welcoming experience for every guest. My responsibilities included managing bookings, responding to inquiries, greeting and guiding guests, handling payments, and promoting premium cosmetic products from Sothys.
I also trained new team members, coordinated orders, and maintained all spa amenities to keep operations running efficiently. Additionally, I attended monthly meetings at the Cocon office to stay updated and aligned with company goals. This role allowed me to strengthen my customer service, organizational, and sales skills while gaining valuable insight into the wellness and self-care industry in a fast-paced, dynamic environment.
I led a strategic marketing initiative at Nagomi Spa to enhance customer loyalty and attract new clients through the launch of a Fidelity Card Program. This program offered exclusive rewards and benefits, driving repeat visits and strengthening long-term relationships with guests.
Recognizing the enthusiasm of our guests for post-facial care, I spearheaded the creation of informative cards as a thoughtful addition to Nagomi Spa's services. These cards offer valuable tips on continuing skincare at home, enhancing the benefits of our facial treatments. By seamlessly integrating product recommendations, particularly from our Sothys line, this initiative not only contributed to increased product sales but also heightened client satisfaction with their facial experiences. By clicking on the images below you can see the verse of the cards created by me.
I took the initiative to design informative cards for each essential oil used in our aromatherapy treatments. The cards categorize the oils into three key benefits: harmonizing, energizing, and relaxing. This visual guide helps clients make informed choices based on their individual needs, ensuring a personalized and satisfying aromatherapy experience tailored to their wellness goals.
I redesigned Nagomi Spa’s menu to highlight the treatments with a clean, visually appealing layout that enhances the guest experience. Click on the image next to view the menu I created.
Click here to check the previous version
Primarily composed of text, posed a challenge in effectively showcasing the diverse range of experiences available to our guests. In response, I took the initiative to craft a visually engaging menu that not only communicates information but also enhances the overall aesthetic appeal.
With carefully chosen images and design elements, the new menu offers a more engaging and immersive experience, helping clients better understand the transformative treatments we offer. This update not only makes our offerings easier to navigate but also aligns with the high Japanese standards of the 5-star Okura Hotel, reflecting Nagomi Spa’s commitment to providing a visually pleasing and holistic experience for every guest.
To promote Nagomi Spa treatments and Sothys products within the Okura Hotel, I conceptualized and curated engaging displays throughout the property. I introduced QR codes around the hotel, giving guests easy access to the spa menu and encouraging bookings at the third-floor reception. I also kept the Sothys product displays fresh and appealing by updating them seasonally and for special occasions such as Christmas, Mother’s and Father's Day, Valentine’s Day, etc. This initiative created an inviting and dynamic atmosphere, inspiring guests to explore Nagomi Spa’s offerings and indulge in premium Sothys products.
As the lead for all window product displays at Okura, I have implemented initiatives to enhance the guest experience and showcase our offerings. One highlight was a comprehensive four-floor display near the parking area, featuring elements from our range of treatments to attract and engage guests. Using my expertise in visual merchandising, I curate displays in key locations—including the wellness area, wellness corridor, the spa entrance, reception, and parking area—ensuring maximum visibility and impact.
Nagomi Spa’s recognition as the number one spa in Amsterdam on TripAdvisor is a testament to the dedication and achievements of our team in a highly competitive market. I am proud to have contributed to maintaining the highest standards of service and excellence, ensuring that every guest enjoys a memorable and exceptional experience. This accomplishment reflects our ongoing commitment to delivering top-tier wellness experiences in one of Amsterdam’s most challenging and competitive spa landscapes.
"Know what your customers want most and what your company does best. Focus on where those two meet." Kelvin Stirtz
At Nagomi Spa, we take pride in our diverse clientele, which includes individuals from various backgrounds and walks of life. Our team has had the pleasure of welcoming esteemed guests, including prominent figures from the Netherlands and international celebrities. However, we hold confidentiality in the highest regard and do not disclose specific names as part of our commitment to respecting the privacy of all our guests. Rest assured, all guests are treated with the utmost care and respect, ensuring they have a memorable and rejuvenating experience at our world-class spa.
If you like what you see and want to work together, get in touch!
murillo.pellegrini@gmail.com